AURALiC Altair G1 and Roon problems

@Xuanqian

I have some trouble with streaming music to the AURALiC Altair G1 with Roon.

The Roon team send me to you guys since there seems to be a problem with the device. This is the link to the topic; https://community.roonlabs.com/t/auralic-altair-g1/79013/12

Thanks!

“Thank you for sharing those logs. I asked QA to review them and they have noted that it appears that your Auralic G1 is dropping packets during streaming. Since this appears to be device-specific, I would reach out to Auralic directly to see if they can assist further and provide them the link to this thread. Thanks!”

@Xuanqian Did you receive my message? Thanks!

Our device does not work with most ISP provided router, if you have such a kind, you need to use Ethernet connection, especially when you use Roon. Otherwise you need to get an aftermarket router.

Hi @Xuanqian,

Thanks for your reply. I have tried to connect it with an ethernet cable, but the result are the same.

Is there another solution?

Thanks,

Tseld

Hi:

The only way now is probably change router…