Below is a support request sent to Auralic
Also the reply
I have been using the G2 for some time without a problem then it all kicked off and I’m at a complete loss as what to do next.
Every other networked attach unit in the house works flawlessly.
Please help if you can
My Aries G2 has started to freeze for the past month
I have reset and rebooted every thing many times to try and resolve issues with no success
Googling the problem has informed me that this is a well known problem
The freezing is on Tidal as well as with my NAS
I am now not able to listen to my music unless I switch the unit off and on at the back. After a short while the problem returns. It also freezes and drops off the network during library scans
I have a Mini which does not have this problem and all other wireless networked devices in the house remain stable and reliable.
I request a very quick solution and or some action under warranty
The set up is
NAS WIRELESSLY TO ROUTER
ROUTER WIRELESS TO ARIES G2
We looked at your machine’s server log and there is no obvious problem at right moment, it is a good news and also bad news. The good news is that the machine may only need a factory reset (erase all user settings) if there is certain option that messed things up. The bad news part is if it does not work well then it may need to go back to factory for a detailed inspection.
I tried the reset
It did not work
The G2 continues to freeze and drop of the network
I have to switch it off and back on from the back as the front button does not work after it fails to scan the library
Thanks for any help in advance.
The router is a TP-Link Archer VR2800 that is next to the G2
The ipad air is the 2
The NAS is Asustor AS5002T in the same room with a TP-Link Archer T4U WiFi dongle